Privacy policy

Last Updated: April 24, 2025

At Grace&grey, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Grace&grey (“we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you visit our website, use our services, place an order, or communicate with us.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

The type of information we collect depends on how you interact with Grace&grey.

Information You Provide Directly

When you place an order, create an account, contact us, or otherwise interact with our website, we may collect information such as:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment and transaction information

  • Order details

  • Account information

  • Customer support communications

  • Any other information you voluntarily provide to us

This information may be required to process your orders, arrange delivery, provide customer support, and provide other services.

2. Information Collected Automatically

When you visit or use our website, certain information may be collected automatically.

This may include:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Network information

  • Pages visited

  • Products viewed

  • Website interactions

  • Referring website

  • Usage and activity information

We may use cookies, pixels, web beacons, and similar technologies to collect this information.

3. Cookies

Grace&grey uses cookies and similar technologies to provide and improve our website experience.

Cookies may help us:

  • Remember your preferences

  • Keep items in your shopping cart

  • Process and manage your orders

  • Understand how visitors use our website

  • Improve website functionality

  • Analyse website traffic

  • Support marketing and advertising activities

Our store is hosted on Shopify, which may also use cookies and similar technologies as part of providing its services.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

4. Information We Receive From Third Parties

We may receive information from third parties that help us operate our business and provide our services.

These may include:

  • Shopify

  • Payment processors

  • Shipping and delivery partners

  • Customer support providers

  • Website and analytics providers

  • Marketing and advertising partners

  • Other service providers working on our behalf

Third parties may collect or process information according to their own privacy policies and applicable laws.

5. How We Use Your Information

We may use your personal information for purposes including:

Processing Orders

To process payments, confirm and fulfil orders, arrange shipping, provide order updates, and manage transactions.

Customer Support

To respond to your questions, requests, complaints, replacement requests, and other customer service communications.

Website & Service Improvement

To understand how customers use our website and improve our products, services, website functionality, and shopping experience.

Marketing & Promotions

Where permitted by applicable law, we may use your information to send promotional communications or show relevant advertising.

You may unsubscribe from promotional communications at any time using the unsubscribe option provided in the communication.

Security & Fraud Prevention

We may use information to detect, prevent, investigate, or take action against fraudulent, unauthorized, illegal, or harmful activity.

Legal & Compliance

We may process information where necessary to comply with applicable laws, regulations, legal requests, or to protect our rights and the rights of our customers.

6. How We Share Your Information

We do not sell your personal information as part of our ordinary business operations.

We may share information with trusted third parties when necessary to operate Grace&grey and provide our services.

These may include:

  • Payment processors

  • Shipping and delivery partners

  • Shopify and technology providers

  • Customer support providers

  • Cloud storage and service providers

  • Analytics providers

  • Marketing and advertising partners

  • Professional advisors

  • Government authorities or law enforcement where legally required

We only share information where there is a legitimate business, contractual, legal, or operational reason to do so.

7. Payment Information

Payments made through Grace&grey may be processed by third-party payment providers.

Payment providers may collect and process payment information such as card or banking details, billing information, and transaction details in order to process your payment.

Grace&grey does not need access to your complete payment credentials where payment processing is handled directly by the applicable payment provider.

Payment information is handled according to the applicable payment provider's privacy and security policies.

8. Shipping & Order Information

To deliver your order, we may share necessary information with shipping and fulfilment partners.

This may include:

  • Name

  • Shipping address

  • Phone number

  • Order details

This information is shared only to the extent necessary to fulfil and deliver your order or provide related services.

9. Customer Reviews & User-Generated Content

Grace&grey may allow customers to submit product reviews, photographs, comments, or other content.

If you voluntarily submit content to a public area of our website, that content may be visible to other visitors.

Please avoid sharing sensitive personal information in public reviews or comments.

We may moderate, remove, or restrict content that violates our policies or applicable laws.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

Grace&grey does not control the privacy practices, security, content, or policies of third-party websites.

If you choose to visit a third-party website through a link on Grace&grey, we recommend reviewing that website's privacy policy before providing any personal information.

11. Children's Privacy

Grace&grey's website and services are not specifically directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the situation and take appropriate action.

12. Data Security

We take reasonable measures to protect the personal information we process.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

For this reason, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

Please do not send sensitive or confidential information through unsecured communication channels.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on:

  • The purpose for which it was collected

  • Our business and operational requirements

  • Order and transaction records

  • Customer support requirements

  • Legal and regulatory obligations

  • Dispute resolution

  • Fraud prevention

  • Enforcement of agreements and policies

When information is no longer required, we may securely delete or anonymize it where appropriate.

14. Your Privacy Rights

Depending on applicable law and your location, you may have certain rights regarding your personal information.

These may include:

Right to Access

You may request information about the personal information we hold about you.

Right to Correction

You may ask us to correct inaccurate or incomplete personal information.

Right to Deletion

You may request deletion of your personal information, subject to applicable legal and business requirements.

Right to Restrict Processing

In certain circumstances, you may request that we restrict how your personal information is processed.

Right to Withdraw Consent

Where we rely on your consent, you may withdraw that consent.

Right to Opt Out of Marketing

You may unsubscribe from promotional emails or other marketing communications at any time.

Some rights may be subject to legal limitations or verification requirements.

To exercise an applicable privacy right, please contact us using the details below.

15. Verification of Requests

To protect your personal information, we may need to verify your identity before processing certain privacy requests.

We may request information such as your email address, order details, or other information reasonably necessary to confirm that the request is genuinely from you.

16. International Data Transfers

Depending on the service providers we use, your personal information may be processed or stored in countries other than the country in which you live.

Where required by applicable law, we take appropriate steps when transferring personal information across borders.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

Your continued use of our website after an updated Privacy Policy is posted means that you acknowledge the updated policy, subject to applicable law.

18. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or if you would like to exercise an applicable privacy right, please contact us.

Grace&grey

Email: support@gracengrey.com

For order-related enquiries, please include your Order Number where applicable so that we can assist you more efficiently.

Customer Support Response Time: 12–24 business hours

Grace&grey

Thoughtful finds. Everyday beauty.