Shipping policy

Last Updated: April 24, 2025

At Grace&Grey, we want your order to reach you safely and on time.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through gracengrey.com.

Order Processing

Once your order is successfully placed and payment is confirmed, our team begins processing your order.

Orders are generally processed during our regular business days.

Processing time may vary depending on:

  • Product availability

  • Order volume

  • Promotional periods

  • Holidays

  • Operational circumstances

You will receive order-related updates using the contact information provided at checkout.

Shipping & Delivery

Once your order has been processed, it will be handed over to our delivery partner for shipment.

Delivery timelines may vary depending on your:

  • Delivery location

  • Courier availability

  • Shipping route

  • Weather conditions

  • Public holidays

  • Other circumstances beyond our reasonable control

Any delivery timeline shown on the website or during checkout is an estimated delivery timeframe and is not a guaranteed delivery date.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

The final amount payable for your order will be shown before the order is confirmed.

From time to time, Grace&grey may offer free-shipping promotions or other shipping offers. Such offers may be subject to specific terms and conditions.

Order Tracking

Where tracking information is available, you may receive tracking details after your order has been dispatched.

You can use the tracking information provided to follow the progress of your shipment through the applicable delivery partner.

Please allow some time for tracking information to become active after the shipment has been handed over to the courier.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.

Please carefully check:

  • Name

  • House / Flat / Building Number

  • Street / Area

  • City

  • State

  • PIN Code

  • Phone Number

Grace&grey cannot be held responsible for delivery issues caused by incorrect, incomplete, or outdated address information provided by the customer.

If you notice an incorrect address after placing your order, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Delayed Deliveries

While we work with our delivery partners to deliver orders within the estimated timeframe, unexpected delays can sometimes occur.

Delays may be caused by:

  • Courier or logistics issues

  • Weather conditions

  • Public holidays

  • High order volumes

  • Incorrect or incomplete address information

  • Remote delivery locations

  • Transportation disruptions

  • Events outside our reasonable control

Grace&grey is not responsible for delays caused by circumstances outside our control.

If your order appears to be significantly delayed, please contact our support team and we will assist you where possible.

Failed Delivery Attempts

Our delivery partners may make multiple delivery attempts depending on their delivery procedures.

If a shipment cannot be delivered because the customer is unavailable, the address is incorrect, the phone number cannot be reached, or the customer refuses to accept the shipment, the order may be returned to the sender.

Any re-shipping or additional delivery arrangements may be subject to applicable charges.

Damaged Package

If your package appears damaged, opened, tampered with, or otherwise compromised at the time of delivery, please take photographs and record an unboxing video before opening or using the product.

An unboxing video is required for eligible damage-related replacement claims under our Return & Replacement Policy.

Please contact us as soon as possible if you receive a damaged product.

Wrong or Missing Product

If you receive a product that is different from what you ordered, or if an item appears to be missing from your order, please contact us within the timeframe specified in our Return & Replacement Policy.

Please provide:

  • Order Number

  • Clear photographs

  • Unboxing video

  • Description of the issue

Our team will review the information and assist you accordingly.

Shipping Restrictions

Certain products or locations may have shipping restrictions depending on courier availability, applicable laws, or logistical limitations.

If we are unable to ship an order to your selected location, we may contact you regarding the available options.

International Shipping

Unless specifically stated on the website, Grace&grey currently focuses on deliveries within India.

If international shipping becomes available for selected products or destinations, the applicable shipping charges, delivery timelines, customs duties, and other applicable charges will be communicated during checkout or before order confirmation.

Contact Us

If you have questions regarding shipping, delivery, or your order, please contact us:

Grace&grey

Email: support@gracengrey.com

Customer Support Response Time: 12–24 business hours

For faster assistance, please include your Order Number in your email.

Grace&grey

Thoughtful finds. Everyday beauty.