Terms of service
Welcome to Grace&grey
Welcome to Grace&grey.
Throughout these Terms of Service, the terms “Grace&grey,” “we,” “us,” and “our” refer to Grace&grey. Grace&grey operates this website and online store, including the information, content, products, features, tools, and services made available through the website.
Our store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and services to you.
By visiting our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms of Service and any other policies referenced on our website.
Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not use or access our website or services.
1. Online Store & Account Terms
By using Grace&grey, you represent that you are at least the age of majority in your state, province, or territory of residence, or that you have obtained the necessary consent for a minor dependent to use the website under your supervision.
When placing an order or using certain features of our website, you may be asked to provide information including your name, email address, billing information, payment details, shipping address, and phone number.
You agree that all information provided to Grace&grey is accurate, complete, and current.
You are responsible for maintaining the confidentiality of any account credentials associated with your Grace&grey account and for all activity carried out through your account.
You may not use our products or services for any unlawful or unauthorized purpose.
2. Our Products
We make reasonable efforts to display our products, images, descriptions, colours, dimensions, and other information as accurately as possible.
However, actual product colours and appearance may vary depending on your device, screen settings, lighting, photography, and other factors.
Product images are provided for representation purposes. Minor differences between the product image and the actual product may occur.
Product descriptions, specifications, availability, pricing, and other information may be updated or changed from time to time without prior notice.
Grace&grey reserves the right to discontinue any product or limit the quantity of products available for purchase.
3. Orders
When you place an order through Grace&grey, you are making an offer to purchase the products selected by you.
Grace&grey reserves the right to accept, decline, cancel, or limit an order at its discretion.
An order will be considered accepted once Grace&grey confirms the order and receives or processes the required payment.
Please review your order carefully before completing your purchase.
Once an order has been accepted and processed, we may not be able to accommodate cancellation requests.
If we need to modify, decline, or cancel an order, we may attempt to contact you using the email address, phone number, or other contact information provided with the order.
All purchases are subject to our Return & Replacement Policy.
4. Pricing & Payments
All product prices displayed on Grace&grey are subject to change without prior notice.
The price applicable to your order will generally be the price displayed at the time the order is placed and confirmed.
Promotional offers, discounts, coupon codes, and special pricing may be subject to separate terms and conditions.
You agree to provide accurate and complete payment and billing information when placing an order.
You confirm that you are authorized to use the payment method provided for the purchase.
Grace&grey reserves the right to refuse or cancel orders where payment information appears to be inaccurate, unauthorized, fraudulent, or otherwise suspicious.
5. Shipping & Delivery
Grace&grey aims to process and dispatch orders within the timeframe communicated on the website or during checkout.
Delivery times are estimates and may vary depending on the destination, courier partner, weather, operational conditions, public holidays, or circumstances beyond our reasonable control.
Grace&grey is not responsible for delays caused by shipping carriers or events outside our control.
Once an order has been handed over to the shipping or delivery partner, delivery is subject to the carrier's processes and timelines.
Customers are responsible for providing an accurate and complete shipping address and contact information.
6. Returns & Replacements
Grace&grey's return and replacement terms are governed by our Return & Replacement Policy.
Please review that policy before placing an order.
Where applicable, replacement requests must meet the conditions and time limits stated in our policy.
7. Intellectual Property
All content available through Grace&grey, including but not limited to:
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Grace&grey name and logo
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Product and collection names
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Website design
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Text and written content
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Product descriptions
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Images and graphics
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Videos
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Product reviews
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Audio
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Page layouts
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Designs and visual elements
is owned by Grace&grey, its affiliates, licensors, or relevant content owners and is protected by applicable intellectual property laws.
You may use our website for your personal, non-commercial shopping purposes.
You may not reproduce, copy, modify, distribute, publish, sell, republish, create derivative works from, or commercially exploit any part of the website without prior written permission from Grace&grey.
All rights not expressly granted under these Terms are reserved by Grace&grey.
8. Third-Party Tools
Grace&grey may provide access to certain tools, applications, services, or features provided by third parties.
These tools may be provided on an “as is” and “as available” basis.
Grace&grey does not control or guarantee the availability, accuracy, reliability, or performance of third-party tools.
Your use of third-party tools is at your own discretion and subject to the applicable terms and policies of those third parties.
New features, services, or tools may be added to our website in the future and will also be subject to these Terms of Service.
9. Third-Party Links
Our website may contain links to websites, services, applications, or resources operated by third parties.
These links are provided for convenience and do not mean that Grace&grey endorses or controls those third-party websites.
Grace&grey is not responsible for the content, availability, accuracy, security, products, services, or practices of third-party websites.
If you choose to access a third-party website, you do so at your own risk.
We recommend reviewing the applicable privacy policies and terms of service before using any third-party website.
10. Shopify
Grace&grey is powered by Shopify, which provides the e-commerce platform used to operate our online store.
Your purchases and transactions are made directly with Grace&grey.
Shopify is not responsible for the products sold by Grace&grey or for the terms of any transaction between you and Grace&grey.
11. Privacy
Your use of Grace&grey is also subject to our Privacy Policy.
We may collect and process information required to provide our services, process orders, arrange deliveries, provide customer support, maintain accounts, improve our website, and comply with applicable legal obligations.
Please review our Privacy Policy for information about how we collect, use, store, and disclose personal information.
12. Customer Reviews & Feedback
If you submit reviews, comments, suggestions, photographs, ideas, or other content to Grace&grey, you agree that we may use, reproduce, edit, publish, distribute, and display that content for business, promotional, operational, or other lawful purposes.
You represent that the content you submit:
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Belongs to you or you have the necessary rights to share it.
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Does not violate the rights of another person or business.
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Does not contain unlawful, abusive, defamatory, obscene, or misleading material.
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Does not contain malicious software or harmful code.
Grace&grey reserves the right to remove content that violates these Terms or that we reasonably consider inappropriate.
13. Errors & Inaccuracies
Occasionally, our website may contain typographical errors, inaccurate information, omissions, or outdated information relating to products, pricing, promotions, shipping charges, delivery estimates, availability, or other website content.
Grace&grey reserves the right to correct errors, update information, change product details, modify pricing, or cancel orders where information is inaccurate.
We are not obligated to update all information immediately unless required by applicable law.
14. Prohibited Uses
You may use Grace&Grey only for lawful purposes.
You must not use our website:
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For any unlawful or unauthorised purpose.
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To violate applicable laws or regulations.
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To infringe the intellectual property rights of Grace&Grey or others.
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To submit false or misleading information.
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To harass, threaten, abuse, defame, or harm another person.
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To distribute viruses, malware, or harmful code.
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To collect or track another person's personal information without authorisation.
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To spam, phish, scrape, crawl, or gather website information through unauthorised methods.
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To interfere with the security or operation of the website.
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To attempt to gain unauthorised access to our systems.
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To reproduce, copy, resell, or commercially exploit our website or its content without permission.
Grace&grey reserves the right to restrict or terminate access to the website if these Terms are violated.
15. Disclaimer of Warranties
The information and services provided through Grace&grey are offered on an “as is” and “as available” basis, except where expressly stated otherwise.
We do not guarantee that:
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The website will always be available.
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The website will be uninterrupted or error-free.
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All information will always be accurate or complete.
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Products will always be available.
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Website content will always be current.
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Any particular result will be achieved through the use of our website or products.
To the extent permitted by applicable law, Grace&grey disclaims warranties and conditions that are not expressly stated in these Terms.
16. Limitation of Liability
To the fullest extent permitted by applicable law, Grace&grey, its partners, employees, contractors, service providers, affiliates, and licensors will not be liable for indirect, incidental, special, consequential, or similar losses arising from your use of the website or purchase of products through the website.
This includes, where legally permitted, loss of profits, revenue, savings, data, business opportunities, or other indirect losses.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
17. Indemnification
You agree to indemnify and hold harmless Grace&grey, its affiliates, partners, officers, directors, employees, contractors, service providers, and licensors from claims, losses, damages, liabilities, and reasonable expenses arising from:
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Your violation of these Terms.
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Your violation of applicable laws.
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Your violation of the rights of another person or entity.
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Your misuse of the website or Services.
18. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The remaining provisions will continue to remain in effect.
19. Termination
These Terms remain effective until terminated by you or Grace&grey.
Grace&grey may suspend or terminate your access to the website or Services if we reasonably believe that you have violated these Terms or applicable law.
Any obligations that arose before termination will continue to apply after termination where appropriate.
20. Entire Agreement
These Terms of Service, together with the policies and other terms referenced on our website, constitute the agreement between you and Grace&grey regarding your use of our Services.
These Terms replace any previous agreements, communications, or understandings relating to the same subject matter.
21. Governing Law
These Terms of Service and any separate agreements under which Grace&grey provides Services shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the applicable courts having jurisdiction under Indian law.
22. Changes to These Terms
Grace&grey may update, modify, or replace these Terms of Service from time to time.
The latest version will be posted on this page along with the updated date.
It is your responsibility to review this page periodically for changes.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
23. Contact Information
If you have any questions, concerns, or need assistance regarding your order or our Terms of Service, please feel free to contact us.
Grace&grey
Email: support@gracengrey.com
Our customer support team will generally respond within 12–24 business hours.
For order-related queries, please include your Order Number in your email so that we can assist you more quickly.
Grace&grey
Thoughtful finds. Everyday beauty.
